QA Audit Dashboard

Pick the audit format you're working with.

10 questions

Standard audit

Full quality scorecard with 10 graded checks. Includes Risk vs Friction split, Action Plan with BEH / SYS / PERF / EXEC buckets, rubric scoring, and the full taxonomy.

  • Accuracy, First Reply, Escalation, Professionalism, Follow-Up, Security, Resolution, Language, Correct Name, Next Steps
  • Rubric score with zero-out rule on the four critical checks
  • Risk vs Friction failure split
Open 10-question dashboard 6 questions

Calibration audit

Lightweight scorecard for calibration runs and quick spot-checks. 4 critical quality checks plus the two ticket-level flags — every check is zero-out, so a single Fail drops the audit to 0%.

  • Resolution, Accuracy, First Reply, Security
  • Other agent error · Further assistance needed
  • Fails by Check (replaces the BEH/SYS/PERF/EXEC Action Plan)
Open calibration dashboard Outliers

Reviewer drift

Paste your calibration sheet — multiple reviewers scoring the same tickets — and instantly see who's drifting from the answer key, on which questions, and in which direction (too strict / too lenient).

  • Per-reviewer match % vs. the answer key
  • Per-question agreement & worst-aligned reviewer
  • Lone-wolf tickets — 1 reviewer vs. everyone else
  • Answer-key disputes — where the majority disagreed
Open drift analyzer
Both dashboards share the same data privacy model — pasted audits stay in your browser.